Refund Policy

At Jaldi Pay, we are committed to providing seamless and secure financial transactions. However, we understand that there may be instances where you require a refund. Our Refund Policy outlines the terms and conditions under which refunds are processed to ensure transparency and clarity.

Eligibility for Refunds

Refunds are applicable in the following cases:

• Failed Transactions: If a transaction fails due to technical issues and the amount is debited from your account.
• Duplicate Transactions: If a payment is processed multiple times for the same service.
• Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.

Refund Request Process

1. Contact Support:
   Reach out to our customer support team at support@jaldiapp.com or via the app’s help section. Provide the necessary details such as transaction ID, date, amount, and the reason for the refund request.
2. Verification:
   Our team will review and verify your request. This may involve validating the transaction details with the respective payment partner or service provider.
3. Processing Time:
   Once verified, eligible refunds will be processed within 15-20 working days. However, delays may occur due to processing times by banks or payment gateways.

Non-Refundable Cases

Refunds will not be applicable in the following scenarios:

• Transactions completed successfully, and the service/product has been availed.
• Errors due to incorrect details entered by the user (e.g., wrong account number or bill details).
• Requests made beyond 30 days of the transaction date.

Refund Method

Refunds will be credited back to the original payment method used during the transaction, whether it’s your bank account or card.

Need Help?

For any queries or assistance regarding refunds, please contact us:
Email: support@jaldiapay.online
Phone: +91-xxxxxxxxxx

We’re here to ensure your experience with Jaldi Pay is smooth, secure, and reliable.

 Cancellation & Refund Policy for Educational Services

At Jaldi Pay, we are committed to providing seamless and secure financial transactions for educational services. We understand that cancellations and refunds may occasionally be necessary. This policy outlines the terms under which cancellations and refunds are processed to ensure transparency and clarity.

Cancellation Policy

1. Service Cancellation by the Client
   Clients may cancel their educational services at any time by contacting our customer support team at support@jaldiapp.com.
   Cancellation requests must be submitted in writing, including the client’s account details and the reason for cancellation.
2. Cancellation by Jaldi Pay
   Jaldi Pay reserves the right to cancel services if the client violates our Terms of Service or other policies.
   In such cases, no refund will be provided.

Refund Policy

1. Eligibility for Refunds
   Refunds are applicable only for unused educational services and must be requested within 30 days of purchase.
   Services that have already been utilized, accessed, or partially completed are not eligible for a refund.
2. Requesting a Refund
   To request a refund, please contact support@jaldiapp.com with your order details and reason for the refund.
3. Processing Refunds
   Once a refund request is received, our team will review the request and notify you of the approval or rejection.
   Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
4. Non-Refundable Services
   Some services are non-refundable under this policy, including:
   • One-time consultation or advisory sessions
   • Customized educational content or courses
   • Digital learning materials that have been downloaded or accessed

Your Rights

You have the right to access, update, and request deletion of your personal information. If you wish to exercise these rights or have concerns regarding our refund and cancellation process, please contact us.

Contact Us

For any inquiries regarding our Refund and Cancellation Policy, please reach out to us:

📧 Email: support@jaldipay.online
📞 Phone: +91-xxxxxxxxxx

Thank you for choosing Jaldi Pay. We value your trust and are here to assist you.