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Refund Policy
At Bill Dekho, we aim to provide seamless and secure financial transactions. However, we understand that there may be occasions when a refund is required. Our Refund Policy explains the terms and conditions under which refunds are processed to ensure transparency and clarity.

Eligibility for Refunds

Refunds are applicable in the following situations:

• Failed Transactions: If a transaction fails due to technical errors, and the amount is debited from your account.
• Duplicate Transactions: If a payment is processed multiple times for the same service.
• Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.

Refund Request Process

1. Contact Support
   Reach out to our customer support team via email at support@billdekho.com or through the app’s help section. Provide the necessary details such as transaction ID, date, amount, and the reason for your refund request.
2. Verification
   Our team will review and verify your request. This may involve validating the transaction details with the relevant payment partner or service provider.
3. Processing Time
   Once verified, eligible refunds will be processed within 15-20 working days. However, delays may occur in certain cases due to bank or payment gateway processing times.

Non-Refundable Cases

Refunds will not be applicable in the following scenarios:

• Transactions completed successfully, where the service/product has been availed.
• Errors due to incorrect details entered by the user (e.g., wrong account number or bill details).
• Requests made more than 30 days after the transaction date.

Refund Method

Refunds will be credited back to the original payment method used during the transaction, whether it’s your bank account or card.

Need Help?

For any questions or assistance regarding refunds, please contact us:
Email: support@billdekho.com
Phone: +040-69950643

We’re here to ensure your experience with Bill Dekho remains smooth, secure, and reliable.

Cancellation & Refund Policy for Educational Services
At Bill Dekho, we are dedicated to providing seamless and secure financial transactions for educational services. However, we understand that cancellations and refunds may sometimes be necessary. This policy outlines the terms under which cancellations and refunds are processed to ensure transparency and clarity.

Cancellation Policy

1. Service Cancellation by the Client
   Clients may cancel their educational services at any time by contacting our customer support team at support@billdekho.com.
   • Cancellation requests must be submitted in writing, including the client’s account details and the reason for cancellation.
2. Cancellation by Bill Dekho
   Bill Dekho reserves the right to cancel services if the client violates our Terms of Service or other policies.
   • In such cases, no refund will be provided.

Refund Policy

1. Eligibility for Refunds
   Refunds are applicable only for unused educational services and must be requested within 30 days of purchase.
   • Services that have already been accessed, utilized, or partially completed are not eligible for a refund.
2. Requesting a Refund
   To request a refund, please contact support@billdekho.com with your order details and reason for the refund.
3. Processing Refunds
   Once a refund request is received, our team will review the request and notify you of the approval or rejection.
   • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
4. Non-Refundable Services
   The following services are non-refundable under this policy:
   • One-time consultation or advisory sessions
   • Customized educational content or courses
   • Digital learning materials that have been downloaded or accessed

Your Rights

You have the right to access, update, and request the deletion of your personal information. If you wish to exercise these rights or have concerns regarding our refund and cancellation process, please contact us.

Contact Us

For any inquiries regarding our Refund and Cancellation Policy, please reach out to us:

• 📧 Email: support@billdekho.com
• 📞 Phone: +040-69950643
• 🏢 Address:
  Bill Dekho
  1st Floor, Plot No 197, Kavuri Hills,
  Guttalabegumpet, Madhapur, Hyderabad,
  Telangana – 500081, India

Thank you for choosing Bill Dekho. We value your trust and are here to assist you.